TRAINING & EXPERIENCE

We believe in the importance of providing quality training & experience to all our staff within Direct Care support.  Because at the end of the day, we want all of our staff to feel confident and comfortable when providing you with the support you require to meet all your needs.

All staff undertake comprehensive training, which is frequently re-visited to ensure the same high level of quality care is provided at all times, by all staff. Our training incorporates most of the following areas:

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• Safety at Work

• Health and Safety

• Moving and Handling

• Fire Safety

• Emergency First Aid

• Infection Prevention and Control

• Food Hygiene/nutrition

• Communication

• Confidentiality

• Dementia Awareness

• Mental Capacity Awareness

• Equality and Diversity Awareness

• Nutrition and Health Eating

• Falls prevention

• Challenging behaviour

• Safe handling of Medicines

We are passionate in supporting the journey and progression of each of our members of staff, with the same high standards we would give to our client's. That's why we complete regular reviews with each of our care assistants to review their performance.

We offer great opportunities for individual development dependent on competency and how much responsibility people take on the job. If you do not give people responsibilities how can they be responsible. This helps build confidence of each staff member. Most of our training is in house so that its tailored to the patients we look after and this improves our standards and excellence in person centred care because our staff will not only understand the generic training but they have an understanding of both generic training and training that is specific to each client we support which helps to better how they meet their needs.

The manager is in constant support of the staff to ensure standards are met and staff are performing within regulations and meeting clients’ needs as required. This gives reassurance to clients